待合室アイコン

Services and Facilities Guide

Waiting room

Feel free to wait for your bus here.

No. of seats
146
Hours
30 minutes before first departure to final departure
待合室

Information counter

The Information Counter in the waiting room is able to assist customers using expressway buses. Feel free to inquire if you have any questions. *English and Japanese supported at all hours (Chinese supported irregularly)

Hours
7:00~23:00
インフォメーションカウンター

Manned ticket office

Here you can get bus tickets, books of tickets, special tickets, and more for expressway buses that use the following reservation systems. (Some ticket types may not be available. Please see the bus companies for details.)

Supported reservation systems
・ Highwaybus.com (5:50 - 23:45)
・ Kousokubus.net (6:20 - 24:00)
・ Hassha Orai Net (5:50 - 23:45)
・ Airport Limousine (first dept. - 23:00)

*Credit cards accepted

*Routes using other systems are not supported.

発券カウンター

Automatic ticket machine

Here you can purchase bus tickets, books of tickets, special tickets, and more for expressway buses that use the following reservation systems. (Some ticket types may not be available. Please see the bus companies for details.)

Supported reservation systems
・ Highwaybus.com (5:00 - 24:55)
・ Kousokubus.net (5:00 - 24:55)
・ Hassha Orai Net (5:50~24:55)
・ Airport Limousine (first dept. - 23:30)

*Credit cards accepted

*Routes using other systems are not supported.

自動発券機

Drink vending machine

Seven locations within the bus terminal.

Drink vending machine

Coin lockers

There are touch-panel operated coin lockers in the waiting room.
Charges to use these lockers for up to two hours are 100 yen for small, 200 yen for medium, and 300 yen for large.
Additional charges will apply if they are used for more than two hours. The maximum usage period is 72 hours.

Charges(for the first 2 hours and each subsequent 2 hour block)
Small: 100 yen (50 lockers)
Medium: 200 yen (46 lockers)
Large: 300 yen (46 lockers)
Hours
30 minutes before first departure to final departure

*Transportation IC cards such as Suica/PASSMO may be used.

コインロッカー

Free Wi-Fi service

The “Shinjuku-Bus-Terminal_Free_Wi-Fi” free public service for visitors to Japan is available here.

This service can be used with smartphones or similar devices within the service area. To use the internet, simply register your email address from the top page, available in seven languages (English, Japanese, Chinese (traditional and simplified), Korean, Thai, and French).

This service also participates in the “Japan Connected-free Wi-Fi” free Wi-Fi area search and connection app for visitors to Japan provided by NTT Broadband Platform. This means that, in addition to the service area for the Shinjuku Bus Terminal Free Wi-Fi, customers who have registered with the app are easily able to use free Wi-Fi in other areas provided by NTT.

Multipurpose toilets

Multipurpose wheelchair-accessible toilets are provided. They are equipped with ostomate facilities, and ostomy appliances can also be washed here.

多機能トイレ

Nursing room

This room, equipped with hot-water facilities, is available to anyone who needs to provide milk to babies. There is also a stand for changing babies.

授乳室

ATM

A Seven Bank ATM is available in the waiting room.

Hours
30 minutes before first departure to final departure
ATM

Back to Top矢印